From a 20-seat pilot to a 1000-seat cluster, we install, harden, and support ViciDial so your agents dial from day one.
Predictive, power, preview and manual. Reasoned defaults per campaign type, not one-size-fits-all.
Blended inbound and outbound queues, wrap-up codes, disposition trees and live supervisor barge.
Inbound routing with menus, skills-based distribution, callback queuing and priority overrides.
Full-call recording, screen capture, evaluation forms and coaching workflow, stored where you want it.
Multi-server clusters with redundant carriers and archival. Grow from 5 to 1000+ agents on the same platform.
Bring your own trunks or use ours. Numbers in 90+ countries, hot-swappable per campaign.
Predictive dialing at 300-3000 seats with disposition trees, callbacks and per-agent scripts.
Skills-based routing, callback queues, IVR self-service and supervisor barge.
Blend inbound and outbound queues per agent, per campaign, per time-of-day.
Half-hour call to scope: agent count, target markets, dialing modes, integrations. We give a written spec and a fixed setup fee.
Server built and hardened, ViciDial or GoAutoDial installed, trunks and DIDs configured, admin and agent credentials issued.
We simulate your target concurrency, prove call quality, and hand over a report. Then your team runs its first campaign with us on the line.
30 days of same-day support included, then optional managed plan with 24/7 phone.
SIP, RTP, WebRTC and REST all the way down. Bring your own PBX, CRM or workforce tools, or use one we support.
| Base OS | Rocky Linux or Ubuntu LTS (hardened) |
|---|---|
| ViciDial version | Current stable + monthly patch window |
| Codec support | G.711, G.729 (licensed), OPUS, iLBC |
| Recording storage | Local, NFS, S3-compatible object storage |
| Cluster HA | Load balancer + hot-standby DB replica |
| SLA | 99.99% platform uptime |
Yes. We import your lists, dispositions, IVRs, recordings and users. Downtime for the cut-over is usually under an hour.
No. Use ours, use yours, or mix. Prefix routing lets you decide per campaign.
We add a second server and load-balance. No rebuild, no data migration.
Either. You can be root and admin, we can be your on-call, or both.
Yes. Multi-server clusters with redundant carriers and hot-standby DB replicas.
Tell us your campaign, target markets and agent count. We will design the numbers, trunks and dialer stack, and have you live fast.